from TT Horseshoe Lakes near Clinton, IN
Excuse me for a moment while I climb up on my soapbox.
Today's rant involves the way UPS (United Parcel Service) handles the routing of packages after requests have been made for an address routing change.
Let me first give you the background for today's gripe. We are currently staying in a TT campground located near Clinton, IN. This is approximately 2 1/2 hours west of Indianapolis, IN. This is important because I am attempting to show the close proximity of these two points. On 5/22/14 I ordered an item from a business in Indianapolis to have shipped to our current location. In the email to the supplier, I highlighted in large bold red letters my address to have the package sent. The shipper emailed back and indicated that the package would be sent out shortly and I should have it by Saturday 5/24/14 or Tuesday 5/27/14 (because of the Memorial Day holiday on Monday) at the latest. Great, I thought!
Here's where the saga begins. I received a UPS tracking number from the shipper and checked it online the following day. Uh oh! The destination was Box Elder, SD and it should arrive in 3 working days. (Box Elder is the home of our mail forwarding company.) I immediately contacted the shipper and indicated that we were close by in IN (see the bolded letters above). The shipper indicated that he would contact UPS immediately and have the package re-routed.
I'm going to include the UPS tracking so that it's easier to follow along with the insane route this package is still taking to date.
As you can see, the shipper requested a change in delivery address on 5/23/12 at 8:09 AM when the package was in Hodgkins, IL (near Chicago). I thought, fine, it should be easy to turn it around and I'll probably get it the following day.
Wrong again! The packages continues west to the original addressed destination of Rapid City, SD and finally makes it there on 5/28/14. This was after I had re-contacted the shipper and he assured me that a "supervisor" at UPS indicated that the package would be re-routed and should get to me by 5/28/14.
So now the last indicated stop is in Terre Haute, IN on 5/30/14 at 10:41 PM. This is approximately 45 minutes south of our current location, but since it was Friday evening the package won't get to me until Monday 6/2/14 (hopefully).
Not bad. It will only take 11 days to make an original trip of 2 1/2 hours from the point of origin. There has to be a better way to intercept a package and re-route it. Gosh, I would have probably gotten better service from the USPS.
Ok, I'm stepping down off the soapbox now.
Thanks for stopping by to take a look!